Refund & Cancellation Policy

A deposit reserves your event date and covers planning work carried out from the moment your agreement is signed. Because that work and the date reservation begin immediately, deposits are non-refundable unless stated otherwise in your service agreement.

Cancellation terms depend on how much notice we receive before the event date:

• More than 90 days: all payments made beyond the deposit are refunded, less any non-recoverable supplier costs already committed on your behalf.
• 60–90 days: 50% of planning fees paid beyond the deposit are refunded, less committed supplier costs.
• 30–59 days: 25% of planning fees paid beyond the deposit are refunded, less committed supplier costs.
• Fewer than 30 days: planning fees are non-refundable, as the schedule, staffing and supplier commitments are fully in place.

Venue deposits, catering minimums, rental fees and performer retainers are governed by each supplier's own cancellation terms. Where a supplier refunds us, we pass that amount on to you in full. Where a supplier does not, we cannot refund it.

Where a date change is possible, we will transfer planning fees to the new date at no additional planning charge, provided the request is made at least 30 days before the original date and our team is available. Supplier availability and any repricing they apply are confirmed in writing before the new date is locked.

If we cannot deliver your event for a reason within our control, you receive a full refund of all planning fees paid, including the deposit, and we will help transition arrangements to another planner where you wish.

If severe weather, venue closure, public health restrictions or a similar event prevents the event from taking place, we will first work with you to reschedule. Where rescheduling is not possible, refunds are limited to amounts we can recover from suppliers, plus any unearned planning fees.

Send a written request to Support@simsevent.com or call (251) 283-9990. Include the event name, date and the reason for the request. We acknowledge requests within two business days and confirm the outcome in writing.

Approved refunds are issued to the original payment method within 10 business days of confirmation. Depending on your bank or card issuer, the funds may take a few additional days to appear.

If you disagree with a refund decision, contact us before raising a chargeback. Most disputes are resolved quickly once the supplier commitments are reviewed together.